Why do we collect and hold personal information?
Primarily we collect information to make it easier and more rewarding for you to use our services. We collect personal information to help address your visual communication needs. We may also collect personal information for the development of better products and services, and for marketing and customer service purposes.
What information do we collect?
Non-personally identifiable (anonymous) information: Data, that does not personally identify you, may be collected to monitor and improve EWB’s service and performance. For example, we may collect information to tell us the number of people that visit our site today, but we will not know their names – they remain anonymous to us.
Personal information: EWB will collect personal information that lets us know the specifics of who you are. We may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, Internet address, contact telephone numbers, billing address, type of computer, or credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services, which may interest you. It is completely up to you as to how much of your personal information you choose to disclose to EWB.
If you are applying for or entering a competition we may offer, we may also need to collect specific information that will enable us to offer information and offers that would relate to you. We will collect and store this information in a manner that allows us to assist you in the future. If you do not agree to provide us with the information we request, we may not be able to offer you the product or service you seek.
How do we collect personal information?
Where possible we will collect information about you, from you. If we obtain this information from other sources, we will take reasonable steps to advise you of this disclosure.
How do we use the information we collect?
Anonymous information: EWB automatically collects anonymous information to monitor the use of the EWB website, like the numbers and frequency of visitors to the site. We only use such data in the aggregate. Aggregate information may be collected to assist in marketing our products and services and to help make our website useful to you. EWB may publish or provide this aggregate data to reputable third parties. This is not personally identifiable information.
A “Cookie” is a message given to a web browser by a web server, which it stores for later use, so when you visit the website again your browser recognises preferences. Cookies generally enhance your Internet experience, but if you don’t want to receive cookies you can set your browser to notify you when you receive one, so you decide whether to accept them or not.
EWB will only use the personal information you have chosen to provide us for the primary purpose for which you provided it and for such other secondary purposes that are related to the primary purpose of collection. We will not use it for any other purpose without your consent.
EWB generally uses personal information to:
- Provide you with information, products or services you have requested
- Personalise and customise your experience on the EWB site
- Help EWB manage and enhance its services
- Communicate with you
- Provide you with ongoing information about opportunities in which EWB believes you may be interested
Disclosure of personal information
Personal information will only be disclosed to third parties where the disclosure is reasonably required to carry out EWB’s business or activities, unless you have authorised otherwise (or if required by law).
We may be required to disclose your personal information to third parties to provide the service you have requested, such as delivery of your products. Except where you have consented to it, we will limit the use and disclosure of any personal information provided to us by third parties about you, to the specific purpose for which the information was supplied.
Under no circumstances will EWB sell, distribute, rent, share or receive payment for licensing or disclosing your personal information, without your consent.
Security of your personal information
EWB endeavours to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Accuracy of and access to your personal information
We will take all reasonable steps to ensure that the personal information you provide is accurate, complete and up to date, whenever it is used, collected or disclosed. You are entitled to access your information if you wish and request correction if required.
You may also opt out of receiving any marketing materials that may be sent by us by contacting us by telephone, email or mail. Whilst EWB undertakes all reasonable steps to protect your personal information, sending and receiving information over the Internet is always at your own risk.
Complaints regarding the handling of your personal information
If you believe your privacy may have been prejudiced, you have the right to make a complaint about the matter. Initially your complaint should be addressed to EWB’s Privacy Officer, either verbally or in writing to the address below. We will investigate the matters raised by you and respond to you as soon as is practical.
The Privacy Officer
Educational Writing Boards Pty Ltd
45 Miles Street, Mulgrave Victoria 3170
Phone: 03 9561 6000